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  IMC NCR News for February 2004 
In This Issue:
  • What's New This Month
  • Feb - Process Audits
  • Professional Development
  • Membership/Member Services
  • Marketing/Business Devt
  • IMC USA and IMC NCR News
  • IMC NCR Website
  • Member Resources
  • Join IMC-Develop Your Skills

  • Greetings!

    Consulting industry activity is starting to pick up again. Outsourcing to consultants in Europe increased 66% last year and the reluctance to hire for upper management positions as business expands in the U.S. also shows promise for more consulting engagements. This is when ties to a network are critical to access these opportunities. In January, more than 15 IMC NCR members were approached to join teams - because of their IMC NCR membership. Effective referrals like these are one more example of how IMC NCR continues to help our members "Get Smart, Get Friends, and Get Business."

    What's New This Month

     

    • 3 new IMC NCR members
    • 2 new IMC NCR Consultant Directory Profiles posted
    • 2004 North American Conference for Management Consultants (Nashville, TN - May 1-4, 2004)
    • Top Ethics Stories of 2003
    • Speaker's Bureau and Mentoring Programs go live in March
    • Potential member-only services: online access to Consultants News and MeansBusiness
    • IMC NCR Consulting Technology Showcase planned for summer
    Feb - Process Audits

    Process Audits. Process auditing is one of the five core elements of a good risk management strategy. Regardless of your type of practice, if you are not helping your clients develop internal (or self) audit capabilities, perhaps you should. This presentation expands on an article Mr. Razzetti wrote for C2M in 2003. The article and the presentation describe the overall importance of internal auditing, but focus on the ISO 9000:2000 Quality Management System. Hear why he believes there is no more comprehensive or faster way for a client or consultant to develop a quality management system that covers all the bases. Go to the IMC NCR website for details and to make reservations (recommended).

    Gene Razzetti CMC retired from a 27 year career in the Navy in 1992 at the rank of Captain. He commanded ships and shore facilities, where he learned about auditing when they still called it inspections or investigations. He has worked in the Washington and South Florida areas since 1992. He works in the Maritime industry, implementing and auditing safety and quality management systems. Gene is a trained lead auditor in ISO 9000 and ISO 14000, and the International Safety Management Code for ships and supporting offices. He is an associate consultant with several firms in Washington and Florida. He is also currently a research analyst with the Center for Naval Analyses, working in the areas of logistic support, ammunition resupply, and force protection. He commits lots of valuable time to IMC USA as a member of the Finance, Ethics, and Certification Review committees.

    Summary of Last Month's Program. The January program was "Key Legal Issues for Consultants." It was presented by Nancy O'Connor, a partner at the international law firm of Bracewell and Patterson, and heads the firm's Labor and Employment Practice in Washington, DC. She provided a practical perspective of a number of employment issues, including independent contractor versus employee relationships, exempt status and requirements for payment of overtime, unemployment data (including the fact that independent consultants are not part of DOL employment statistics), and some myths concerning "volunteered" services by employees. The active Q&A and positive feedback reflected a high level of interest in this topic. See Program Archives Page.

    Register online now for this month's program »
     

    Professional Development

    Upcoming Monthly Chapter Programs
     
  • March 11 - Emerging Issues in Ethics Compliance for Consultants
  • April 8 - TBA
  • May 13 - Baldrige Performance Reviews
  • June 10 - Change Management - Appreciative Inquiry

    The Top Ten Ethics Stories of 2003. The Ethics Resource Center compiled what it believes to be the top ten ethics-related stories of 2003, both the good and the bad. ERC sees a clear improvement in the perceptions of US employees about the ethical environment in which they work:

     

    • 1. Rulemaking and Regulations Proceed under the Sarbanes-Oxley Act
    • 2. United Nations Convention Against Corruption Signed by Almost 100 Countries
    • 3. Panel On The Federal Sentencing Guidelines For Organizations Issues Final Report
    • 4. Increased Focus on Teaching Ethics in Business Schools
    • 5. Ten Wall Street Firms Agree to $1.4 Billion Settlement of Conflicts of Interest Probe
    • 6. Trial Begins for Tyco Executives Accused of Stealing $600 Million
    • 7. US Olympic Committee Rocked by Ethics Investigation
    • 8. NYSE Chairman Richard Grasso Resigns; NYSE Approves New Governance Structure
    • 9. Martha Stewart Indicted; ImClone Systems Founder Waksal Jailed for Insider Trading
    • 10. (tie) Enron Indictments Continue to Add Up; Officers Plead Guilty
    • 10. (tie) Boeing Dismisses Two Executives for Unethical Conduct; CEO Resigns

    For more details, contact Mark Haas CMC, Chair, IMC USA Ethics Committee.

    Consulting Technology Showcase. Much of what we do as consultants is highly personalized and customized to the client's needs. However, there are an increasing number of enabling technologies that can increase our effectiveness and save time. IMC NCR plans to host a Consulting Technology Showcase this summer to give members and guests a closer look at these technologies. Tools such as BRS (business planning), Expert Choice (decision making), GroupMindExpress (collaboration, project/knowledge management), Visio (mapping/flowcharting), and Outlook (contact management) may save you time and increase your value to clients. If you regularly use and would recommend similar tools, please let Mark Haas know. Our plan is to have a half to full day of short presentations by vendors who can demonstrate how these tools can increase our value.

    Upcoming CAN and BWPLC Events of Interest.

  • [ASTD] - Jack Zenger, author of The Extraordinary Leader, Feb 4, 8:00-10:30am.
  • [CBODN] - February SIG meetings.
  • [MAFN:Washington] - Facilitated Process Mapping: Getting the Client their Process Roadmaps, Charlie Markert, Feb 27, 8am-12pm (register as a MAFN Partner).
  • [UPSA] - UPSA Monthly Advancing the Profession (ATP) Meeting , February 11, 6-8:30pm.

    I'd like some more information on IMC NCR workshops »
     

  • Membership/Member Services

    New Chapter Members. Please welcome three new chapter members: Mary Buszuwski (Silver Spring, MD); Robert Simpkins, Global Crosswinds, LLC (Washington, DC); Lee Taylor, Consultant (Reston, VA).

    New Consultant Directory Profiles Posted. Two more members have posted their profiles. Look at these colleagues to see how you might work together: Paul Arveson, Director of Operations, Balanced Scorecard Institute and Simantini Chakraborty, Senior Associate, KPMG LLP. The directory now has 45 member profiles.

    Speaker's Bureau. Nine IMC NCR members are confirmed Speakers in the IMC NCR Speaker's Bureau for our anticipated formal launch on March 1, 2004. We expect to have some modifications made to our website (to be put up early February) so that those interested in identifying a speaker can let us know their interests and needs easily. The 20 topic areas covered by the nine members include Change, IT Management, Ethics, Decision Making, Leadership and others. The Bureau is a terrific forum for IMC NCR members to meet potential customers, broaden the stream of income and shine before prospective clients by speaking about areas in their areas of expertise. For more information, e-mail Bernard Robinson.

    Mentoring Program. The new IMC NCR Mentoring Program, designed primarily to help members prepare for their certification, will start officially in March. The program pairs a senior consultant mentor with a mentee to help the latter with business planning, marketing, contacts, and practice review - whatever the mentee needs to build a practice and become certified. See more on this free program, including how to get involved as a mentor or mentee, on the IMC NCR website.

    I want to join IMC NCR or I know a prospective member I'd like to introduce to IMC NCR »
     

    Marketing/Business Devt

    Marketing Success Story. Although the final decision has not yet been made, it appears that IMCDC's network is a top choice for building teams. In response to NASA's call for a world-class consultant team to help it improve its safety culture, at least three teams submitted bids made up at least partially of IMC NCR members. As we build the interactive capability of the chapter referral service, these types of team building efforts will be even more efficient.

    You're an Expert. Why Not Let Other's Know It? BetterManagement.com is inviting the Business Management community to contribute to its website. They're looking for a wide range of content, such as white papers, articles, case studies, and implementation experiences. If the editors from BetterManagement.com choose to publish your submission, you will receive full credit which includes: Name, Title, Company and Link. This is a great chance for you or your company to be recognized and drive traffic to your website. (To submit content).

    Consulting News. IMC NCR is in discussion with Kennedy publications about getting a chapter subscription to Consultants News. The online version (and archived issues) would be accessible to chapter members once we reconfigure the site to provide for member only areas. See Kennedy Publications for more information about CN. We do need to know how many IMC NCR members are interested in having access to this publication (free to members). If you think you would use CN as an IMC NCR member, email IMC NCR Membership.

    See additional marketing resources on the IMC NCR website »
     

    IMC USA and IMC NCR News

    Member News. Ken Karpay joined one of his long-term clients, Physicians Practice, Inc., as part of its senior management team. Physicians Practice is the largest circulated physicians business journal in the U.S. based in the Baltimore metro area.

    New IMC USA Website IMC USA has redesigned its main website, and will be making further structural and content imporvements in the next few months. Look over the new site at www.imcusa.org. Note that the IMC NCR site structure wa used for new IMC USA site.

    Consulting Technolology Showcase. Much of what we do as consultants is highly personalized and customized to the client's needs. However, there are an increasing number of enabling technologies that can increase our effectiveness and save time. IMC NCR plans to host a Consulting Technolology Showcase this summer to give members and guests a closer look at these technologies. Tools such as BRS (business planning), Expert Choice (decision making), GroupMindExpress (collaboration, project/knowledge management), Visio (mapping/flowcharting), and Outlook (contact management) may save you time and increase your value to clients. If you regularly use and would recommend similar tools, please let Mark Haas know. We'd like to have a half or full day of vendor presentations to demonstrate how these tools can increase our value.

    Click here if you have news to share or would like to be featured in this newsletter »
     

    IMC NCR Website

    Are You Findable on the IMC NCR Website? You may or may not be surprised at how much consulting business comes from web searches, including those through IMC NCR. See most searched for terms. We maintain two lists: (1) search terms visitors used in the site search engines and (2) based on those searches, whose consultant directory profiles visitors clicked through to view.

    Is the IMC NCR Website Working for You? Over the 18 months, a steadily increasing number of people have used the search function on our site. In the last month, 456 visitors used search boxes to find consultants or content on the site. Just under 10% of those are searching from the Executive part of the site, an indication that we are making progress in attracting more than just consultants. As we retool the site over the next few months, we will be looking for more content to further increase the usefulness of the site to managers and executives.

    Example of a Good Website. Project Headquarters is a Washington, DC, based consulting firm whose website shows brevity and clarity and a client-centered design. Owner Andrea Price provides clear descriptions of services provides, short case descriptions of those services, and links to project results. See www.projectheadquarters.com.
     

    Member Resources

    Reference Tool of the Month. MeansBusiness is the world's largest and fastest-growing online database of business ideas. It delivers to your desktop expert thinking and ideas that help solve the business problems you face daily. For consultants, keeping up with business books and periodicals is hard enough. This is a tool that will help you sort out what's worth reading in depth and helps make sure you are able to recommend books or discuss concepts with your clients. MeansBusiness database of more than 20,000 verbatim extracts from 1,000 business and management books. MeansBusiness has more than 20,000 verbatim extracts from 1,000 business and management books. Learning centers focus this knowledge into specific areas such as Leadership, Strategy, Finance, Marketing, Organizing Work, etc. This is a consultant's dream productivity tool. IMC NCR is working with MeansBusiness to see if we can arrange discounted access for chapter members.

    Management Consulting Competency Framework. As part of making the certification process more rigorous and up to international standards, the IMCs in the 36 member nations of the International Council of Management Consulting Institutes (ICMCI) have captured consulting best practices and set required standards for the profession. Much of this is reflected in the new US certification process leading to the CMC, but more will be coming over the next year or so. The competency framework encompasses technical and sector disciplines, consulting competencies, and professional behaviors. Reflecting the increasing demand for professionalism for management consultants, no longer will it be possible to become certified armed only with technical knowledge of a particular discipline or industry sector. The CMC process in the UK is a good example of where certification is headed, a description of which can be reviewed on the UK IMC website.

    The Other Half of Your Day.

    • What Not to Say at a Consulting Interview: "I think three letter acronyms are for people too stupid to remember whole phrases."
    • What a Consultant Shouldn't Tell a Client: "Of course it's right; the spreadsheet says so."
    • How to Know You're Dating/Married To A Consultant: Valentine's Day card has bullet points.
    • How to Know You've Got the Consulting Bug: Can fit the thematic undercurrents of War and Peace into a two-by-two matrix.
    • One Thing You'll Never Hear from a Consultant: "I can't take the credit. It was Ed in your IT department."

    [These are all old jokes but this compilation prepared by David Filwood, Senior Call Center Consultant, Dynavar Networking Inc. is a good one]
     

    Join IMC-Develop Your Skills

    IMC USA Mission: To promote excellence and ethics in management consulting through certification, education and professional resources.

    IMC NCR Mission: Get Smart, Get Friends, and Get Business

    Join IMC. If you're satisfied that IMC is the right professional organization to help you "Get Smart, Get Friends, and Get Business," then join IMC online. You will become a member of IMC USA and may affiliate with any US chapter at no additional charge.

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